MintMR2 - I'm really sorry to hear of your troubles. As you know from the pages of items in your invoice, we really went to town on your replacement motor and had so many things to fix and replace as the coolant housings etc were literally crumbling away with corrosion. We tried our best to fix all coolant leaks with new housings and hoses everywhere and I personally pressure tested it to 20psi several times both cold and under temperature so I'm not sure what went wrong but I assure you that we went to every possible effort to try and ensure a perfectly reliable job.. If a leak did show up then once again, I apologise. We of course would have been happy to fix it all for free as we do with all our customers. But I understand your distance and thus your displeasure. This is the first I've heard of any troubles from you.
As for addressing additional issues, as you also know, we were working to a tight budget as requested and finding we had to replace so many housings, hoses, ignition leads that had literally melted into the head etc (once again, you'll see the invoice, the list was looooong!!). We actually ended up doing a fair bit of free work on that car as it just required more than the budget allowed.
The thermostatic idle control valve wasn't working for me when I personally tested it. Glad to hear you got the idle sorted out - however that was. And again, I apologise for not being able to do whatever it was that fixed or circumvented the problem at the time.
I did try very hard on that car. I personally stripped the motor to a bare head and block, replaced every seal and gasket, water pump, timing belt and idlers etc so I should hope its a nice fresh oil leak free engine. Even put a new oil pressure sensor in there for you as the old one was leaking and I wanted to ensure it was as leak free as possible. And as well as a new clutch and all the other things we fixed, including supplying a new motor, I think we managed to do a pretty cheap job for 6k... and given the state of the cooling system (ie multiple corrosion holes on various parts of the motor, not a drop of coolant, oil leaking from every possible place and of course melted components from the temperature this was pushed to), I think we managed to do a good job of fixing it. But don't get me wrong, if it still leaked, that's our responsibility and I would drop everything to do what I can to help you.
I must stress that we are often having to work with 25 year old cars with 25 year old components. Sometimes bad luck bites us. All I can do is vouch for the items we did service and replace, and rectify any problem with them.
If there was a leak from a new component that we supplied then I guess I'll just have to take that on the chin. But I'm not sure where it leaked from..
We do hold a high reputation here with, I'd like to think, the vast majority of our customers having positive experiences. I pride myself on our methods. We strive to have the best test equipment and use them religiously. All I can say is that we have never once turned a customer away when they've had a problem. Our reputation is high because we test the hell out of everything and always bend backwards and then some to fix any problem.
ps. If we didn't call you very often after the quote, it was likely because there was nothing new to communicate, we were not running late and we were busy doing the work to achieve the end result within your deadline? Which we achieved, I believe. At $90 per hour, I can't afford a receptionist to call people constantly. The time you did call us and I remember talking to you and updating you of the things we found, I was actually just about to call - like really. I guess I shouldn't say that in future as it sounds corny and people instantly believe you must be lying.
Anyway, once again, I apologise for any problem you had with the car. Though I'd like to hope that the huge number of things we did correct and resolve and fix in a small budget didn't pass completely unnoticed. And if there's any way I can help with the car in future, I'll provide the same bend over backwards service for you as I offer everyone!
-Tristan
WTFauto